About Home & Dry

Home & Dry is a family-run commercial laundry and holiday lets management business providing exceptional service to our customers in Chichester and the surrounding areas. We pride ourselves on our friendly atmosphere and high-quality laundry and property management services.

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Are you passionate about creating exceptional customer service and guest experiences. Ensuring beautiful holiday homes are meticulously maintained? Do you thrive in a dynamic environment and possess a knack for organisation? Are you one of those people that loves doing the laundry at home? If so, we'd love for you to join our team in some of our advertised roles.

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We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex, religion, colour, national origin or disability and welcome people from all backgrounds to apply.

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Customer Service Advisor (Reception)

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About the Role

We are seeking a friendly and enthusiastic Customer Service Advisor to join our welcoming Customer Service team. In this role, you will be the first point of contact for our customers, providing exceptional service and building strong relationships. You will play a crucial role in ensuring customer satisfaction by providing accurate information and guidance on garment care, particularly focusing on potential risks associated with different fabrics and treatments.

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Responsibilities

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• Greet and welcome customers warmly, both in person and over the phone

• Provide customers with clear and concise information regarding garment care including potential risks associated with different fabrics and treatments

• Handle customer inquiries and resolve issues promptly and professionally

• Build rapport with customers and foster long-term relationships

• Manage incoming and outgoing mail

• Maintain a clean and organised reception area

• Assist with general administrative tasks as needed

 

We are looking for someone with:

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• A positive and can-do attitude

• Ability to demonstrate a basic understanding of designer brands and their typical fabric compositions to assist customers in making informed decisions

• A strong work ethic and the ability to work independently and as part of a team

• Excellent attention to detail and a commitment to quality

• The ability to learn new skills quickly including computer and till systems

• Fanastic communication and interpersonal skills

• A reliable timekeeper

• Ability to build relationships with people

 

Previous laundry experience is desirable but not essential. Full training will be provided.

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Benefits

• Competitive salary

• Friendly and supportive work environment

• Opportunity to develop your skills and knowledge in the laundry industry

 

To Apply

Please send your CV and cover letter to james@homeanddry.biz

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We look forward to hearing from you!

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About the Role

We are seeking a motivated and reliable Seasonal Laundry Assistant to join our team on a 6 month temporary contract from 1st April to 30th September. In this role, you will be responsible for a variety of tasks to ensure the smooth running of our laundry service. You will be working alongside our friendly team in a fast-paced environment.

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Responsibilities

• Load and operate washing machines and dryers according to customer instructions and following safety guidelines.

• Process customer orders, ensuring all laundry items are accounted for.

• Operate the ironing roller to ensure a professional finish on all linens.

• Provide excellent customer service on reception duties, greeting customers, processing payments and taking enquiries (occasional).

• Maintain a clean and tidy work environment.

• Assist the team with any other tasks as required.

 

We are looking for someone with:

• A positive and can-do attitude

• A strong work ethic and the ability to work independently and as part of a team

• Excellent attention to detail and a commitment to quality

• The ability to learn new skills quickly

• Good communication and interpersonal skills

• A reliable timekeeper

 

Previous laundry experience is desirable but not essential. Full training will be provided.

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Benefits

• Competitive salary

• Friendly and supportive work environment

• Opportunity to develop your skills and knowledge in the laundry industry

 

To Apply

Please send your CV and cover letter to james@homeanddry.biz

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We look forward to hearing from you!

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Seasonal Holiday Lets Assistant

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About the Role

We are seeking a motivated and reliable Seasonal Holiday Lets Assistant to join our team on a 6 month temporary contract from 1st April to 30th September. In this role, you will play a key role in ensuring our holiday let properties are well-maintained and that guests have a positive experience.

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Responsibilities

• Property Inspections: Conduct regular property inspections to ensure cleanliness and identify any maintenance issues.

• Guest Communication: Respond to guest inquiries via email and phone, providing information about the property and local area.

• Guest Check-in/Check-out: Assist with guest check-in and check-out procedures, ensuring smooth transitions.

• Property Preparation: Assist with preparing properties for new arrivals, including ensuring cleanliness and stocking amenities.

• Liaison: Act as a point of contact between guests and property owners, addressing any issues that may arise.

 

We are looking for someone with:

• A Full UK Driver’s license

• Ability to work on Saturdays every other week

• A positive and friendly demeanor

• Excellent communication and interpersonal skills

• Strong attention to detail

• A proactive approach to problem-solving

• A willingness to go on site visits and cleans

• The ability to work independently and as part of a team

 

Previous experience in domestic cleaning, hospitality or customer service is beneficial, but not essential. Full training will be provided.

 

Benefits

• Competitive salary

• Friendly and supportive work environment

• Opportunity to gain valuable experience in the holiday lets industry

 

To Apply

Please send your CV and cover letter to matt@homeanddry.biz

 

We look forward to hearing from you!

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